Solutions

Vaillant, a leading manufacturer of gas and solid fuel domestic heating appliance boilers, called for Interchange’s help to install the latest GPRS mobile technology to enhance and develop its service and support business even further.

The solution helped out the company’s national service organisation Heatcall, which provides after sales support through it team of 100 engineers.

Under the original system, the engineers were often delayed returning customer queries, as the whole process was manually intensive, with the information received often limited.

By using GPRS technology, engineers not only had direct access to real-time information but the system gave them greater responsibility for their day-to-day activity, making them more independent.

Through using the technology internal communication has also improved, reducing administrative overheads by enabling work to be orgainsed more effectively and allowing the company to stay ahead of the competition.

Find out how Torex benefited from current mobile technology implemented by Interchange into their system that reduced company costs, while improving productivity, customer service levels and security.

Torex is Europe’s leading independent retail system, which covers all facets of the retail systems business. In the UK Torex’s solutions handle more than 25 million customer interactions a week – more than 45 per cent of all UK retail sales.

Torex and Interchange decided on using the Blackberry 7290 due to its functionality, security and usability, and implemented the solution during a 12 week period. The device had applications for providing operational and office functionality while on the move, which benefited the company’s employees. Due to the positive feedback it received during a 4 week trial, Torex equipped 500 users across Europe with the Blackberry-based solution.

The users loved the new solution, as it was far more advanced than the old devices Torex were using. The Blackberry devices allowed for easy usability, which saved the company time and money on training and support.

Find out how Interchange managed to streamline mobile communications for national law firm Shoosmiths.

Interchange installed a remote access solution to extend the company’s corporate network, enabling employees to have instant access to key applications, such as email, calendar and time recording, from any location.

This delivered tangible results, particularly for Shoosmiths’ partners and fee earners, who spent a lot of time away from the office.

The move to mobile technologies also benefited the company’s clients by improving the accuracy of time recording for partners and fee earners as work is completed, which in turn sped up client response time.

The success of the operation meant that 50 wireless email devices are now being rolled out around Shoosmiths’ offices, and a training programme to ensure staff get the most out of the solution is also planned. 

Find out how Interchange managed to give staff at Oxford University Medical School mobile access to Novell GroupWise email and calendar wherever they were.

Faculty members, who spent the majority of their time in lecture halls, research facilities and hospital wards, felt cut off from the school’s GroupWise system when they were away from their offices, or when they were travelling to medical conferences around the world.

Interchange solved this problem by installing the Blackberry Enterprise Server and Blackberry 7290 handhelds for 10 members of the school’s IT department as a trial.

On the strength of the trial, the IT department rolled out Blackberries to a group of 36 senior faculty members. The Blackberry gave mobile workers direct access to the GroupWise calendar and email.

The Blackberry solution put an end to scheduling conflicts, as staff could check their calendar and emails with ease, without needing a PC and network connection. For Oxford University Medical School staff, having piles of unanswered mail and scheduling conflicts were a thing of the past thanks to Interchange.

Find out how Samsung improved their product performance through higher quality repair and maintenance thanks to Interchange. 

Interchange assumed responsibility for all aspects of the process from warranty registration, equipment replacement, technical queries and modifications, through to performance statistics for head office.

Every product in the Samsung range was covered by staff with front-line support for minor, easy-to-handle queries and specialist engineers for more complicated queries.

Interchange generated a complete monthly listing of every user registering for warranty, which led to significant improvements in database management and exploitation, as for the first time Samsung knew who their customers were.

All of this helped Samsung reduce costs, improve customer confidence and respond better to warranty service demand.